Data Deletion

In accordance with article 18, item VI of the General Personal Data Protection Law (the GDPR - GDPR), you have the right to request the deletion of personal data processed on the basis of consent. FunnelChat respects this right and provides this form to facilitate your request.

1. What Happens When You Request Deletion

When you request the deletion of your data, the following actions will be taken:

1.1. Data Removed (within 30 days)

• Account data: name, email, password (hash), profile settings, preferences and authentication tokens will be permanently deleted;
• WhatsApp instances: all connected instances will be disconnected and deprovisioned. Active sessions will be terminated;
• Webhook settings: URLs, secrets and notification settings will be removed;
• API keys: all access tokens will be revoked and deleted;
• Subscription: the active plan will be canceled immediately, with no future charges;
• Usage logs: activity records on the Platform will be anonymized or deleted;
• Media: stored media files (images, videos, documents) will be permanently deleted from storage.

1.2. Data Retained Due to Legal Obligation

As provided for in article 16 of applicable data protection laws, some data will be retained even after the deletion request, as required by law:

• Financial and tax records: retained for 5 (five) years after the transaction, in accordance with applicable tax law. Includes payment history, issued invoices and billing data.
• Access logs (IP and date/time): retained for 6 (six) months, in accordance with the Brazilian Civil Rights Framework for the Internet;
• Data required for judicial proceedings: in the event of ongoing or imminent litigation, relevant data may be retained until the final conclusion of the proceedings.

After the legal retention period ends, this data will be automatically anonymized or deleted.

1.3. Irreversible Consequences

Warning: data deletion is a permanent and irreversible action. After the process is completed:

• It will not be possible to recover the account or the deleted data;
• All WhatsApp instances will be permanently disconnected;
• Integrations and webhooks will stop working immediately;
• To use the Platform again, you will need to create a new account from scratch.

2. Request Form

Fill out the form below to request the deletion of your data. We will process your request within 30 (thirty) calendar days. You will receive an email confirmation once the process is completed.

3. Alternatives to Deletion

Before requesting complete deletion, consider the following alternatives:

• Cancel the subscription: you can cancel your plan without deleting your data. The account will remain active with limited access;
• Disable instances: disconnect WhatsApp instances individually without affecting the rest of the account;
• Revoke marketing consent: stop receiving promotional communications without deleting your account;
• Export data (portability): request a copy of your data before deletion, in accordance with your right under Art. 18, V of applicable data protection laws.

To exercise any of these alternatives or other rights provided for under applicable data protection laws, visit the GDPR - Data Subject Rights page or contact our DPO at privacy@funnelchat.com.

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